Welcome to TheCareerMate. We take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.
1. Information We Collect
Information you provide directly:
- Name and email address when you submit a free resume review
- Account credentials (email and password) when you register
- Resume files and career information you upload
- Payment information processed securely through our payment provider (we never store card details)
- Messages and communications you send us
Information collected automatically:
- Browser type, operating system, and device information
- Pages visited and time spent on our site
- IP address and approximate location
- Referring website or source
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our resume writing services
- Match you with the right professional writer for your needs
- Send your resume review results and service updates
- Process payments and send order confirmations
- Respond to your questions and support requests
- Send relevant career tips and service updates (you can unsubscribe anytime)
- Detect and prevent fraudulent activity
- Comply with legal obligations
3. Sharing Your Information
We may share your information only in these limited circumstances:
- Professional Writers: Your resume and career details are shared with our vetted writers to fulfill your order
- Payment Processors: Our payment provider processes payments securely under their own privacy policy
- Service Providers: Trusted tools we use to operate our business (email delivery, form handling) under strict confidentiality agreements
- Legal Requirements: When required by law or to protect the rights and safety of our users
We do not sell, trade, or rent your personal information to marketing companies or any third parties.
4. Cookies
We use minimal cookies and local storage to:
- Keep you logged into your account across pages
- Remember your preferences
- Understand how visitors use our site (analytics)
You can disable cookies in your browser settings at any time. Some features may not work correctly without cookies.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account information is kept while your account is active
- Resume files and order history are retained for 2 years after your last order
- You may request deletion of your data at any time by contacting us
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your account and associated data
- Opt out of marketing emails at any time
- Data portability — request a copy of your data in a common format
- Object to certain types of processing
To exercise any of these rights, contact us at support@thecareermate.com.
7. Security
We implement industry-standard security measures to protect your information including SSL encryption, secure password hashing, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Services
Our website uses third-party services, each with their own privacy policies, including our payment provider and our form-handling service. We are not responsible for the privacy practices of these third-party services.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@thecareermate.com
- Website: thecareermate.com
